Return policy
Cancellation
You may cancel your order prior to product production or shipment. If your order is successfully canceled, you will receive a full refund to your original payment method.
We are unable to process cancellations for orders that have already been shipped.
Returns (If Applicable)
We accept product returns. Customers may submit a return request within 14 calendar days of receiving the item.
To qualify for a return:
- The item must be unused, undamaged, and in its original condition;
- The item must be returned in its original, unopened packaging;
- A receipt or proof of purchase is required to process your return.
Please do not return items directly to the manufacturer.
Shipping cost policy:
- Customers are responsible for only one shipping charge per order (this includes return shipments).
- No restocking fees will be charged to customers for any returned product.
Refunds (If Applicable)
Once we receive and inspect your returned item, we will notify you via email of receipt and the status of your refund (approved or rejected).
If your refund is approved, it will be processed automatically. A credit will be issued to your original credit card or payment method within a standard processing period.
Late or Missing Refunds (If Applicable)
If you have not yet received your approved refund:
- First, check your bank account statement again.
- Contact your credit card issuer — refund posting times may vary.
- Contact your bank to confirm pending processing times.
If you have completed these steps and still have not received your refund, please contact us directly.
To obtain the official return address, please contact our Customer Service at:contact@leathcraftbag.com